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Season Ticket 2015/16 FAQS
When do Season Tickets for the 2015/16 season go on sale?
Season Ticket holders can now renew their existing seat, at the discounted rates above.
Please note the window to renew will be from December 1st to March 31st.
I have not been notified that renewals are now available. What can I do?
All Season Ticket holders will be sent details of their personalised website by email and SMS
on December 1st. If you have not received a notification, please ensure you are subscribed
to receive communications from Swansea City AFC and have up-to-date email and mobile
details in the ticket office system. For all the details, please log on to
www.swansrenew.co.uk with your surname and account number which is found on your
current season card. Alternatively, you can visit the Ticket Office or phone 0844 815 6665.
What matches are included in the 2015/16 Season Ticket?
All home League matches of the 2015/16 campaign. For avoidance of doubt this excludes
any Cup home fixtures. However, when you purchase a match ticket for a Cup fixture this
will automatically be uploaded to your Season Ticket card. You will not receive a paper
ticket.
How can I pay for my Season Ticket?
All prices are above, and Swansea City AFC has offered a £10 reduction for all Season Ticket
holder types for the 2015/16 season. You can pay for your Season Ticket online through the
personalised website, or you can pay at the ticket office or via 0844 815 6665. The methods
of payment accepted are Debit cards, Credit cards (with the exception of American Express),
Instalment Plan (5 month or 10 month) and cash (in person only). Please note that there will
be a 2% charge on any transaction paid by Credit card. Cheques are not accepted.
CATEGORY STAND
Adult
U16's
Senior Citizen /
Full Time Student
From 1st
From 1st
From 1st
st
st
December to 31 January to 31 February to 31st
December
January
March
West
East
South / North
West
East
North
South
West
East
South / North
PRICE (£)
PRICE (£)
PRICE (£)
469.00
419.00
419.00
219.00
219.00
219.00
69.00
319.00
279.00
279.00
479.00
429.00
429.00
229.00
229.00
229.00
79.00
329.00
289.00
289.00
489.00
439.00
439.00
239.00
239.00
239.00
89.00
339.00
299.00
299.00
Is there a renewal discount price for securing my Season Ticket early?
Yes, please see above the discounted rates for renewing early and price increase for each
month.
What are the cut off dates for each age band? And what proof is required?
The cut-off date for each age band is August 1st. For example, if you are 60 years old on
August 1st you qualify for a Senior ticket, whilst if you are 16 on August 1st, you would not
qualify for a Junior ticket. Junior/Senior applicants are required to show a proof of date of
birth, such as a passport or birth certificate. Students are required to show a valid student ID
covering the coming season, or a letter which states they are accepted to continue
education.
What happens if my chosen method of payment is declined?
Two Instalment options are available for you with our 5 & 10 month (interest free) plans. All
you need to do is choose the Instalment Plan when making your purchase. More
information about these plans can be found on the online ticketing website.
Will I get a renewal application form for the 2015/16 Season Tickets in the post?
The Ticket Office is going paperless, so fans will not be sent a renewal pack in the post this
year. The Season Ticket on-sale website is www.swansrenew.co.uk.
Existing Season Ticket holders can access their own personalised Season Ticket website by
going on to www.swansrenew.co.uk and logging in with their surname and account number
which is found on your current season card.
If you do not have access to the internet, please call 0844 815 6665 or call into the Ticket
Office to complete your purchase.
Will I be sent my new 2015/16 Season Ticket in the post?
No, please remember that your Season Ticket card for this season will automatically be
uploaded with your Season Ticket for the 2015/16 campaign.
If lost there will be a £20 replacement charge.
Can I cancel my Season Ticket?
Swansea City AFC does not generally offer refunds on Season Ticket purchases. However, if
you wish to be considered for a refund prior to the start of the 2015/16 season you must
send a request in writing to Swansea City AFC Customer Services Department, Liberty
Stadium, Landore, Swansea, SA1 2FA, and each request will be reviewed on a case-by-case
basis. Please note that Season Tickets cannot be cancelled after the 2015/16 season has
commenced.
What is the total number of Season Tickets which will be available for fans to purchase for
the 2015/16 season?
The Club is currently at full capacity for Season Ticket holders for the 2014/15 season. All
Season Tickets holders will have the opportunity to renew their Season Ticket. Should any
seats become available, all details on how to purchase these seats will be made available on
www.swanseacity.net.
I have been on the waiting list; will I be offered a Season Ticket for the season 2015/16
campaign?
All details will be made available after the renewal deadline window has closed. All prices
and details will be announced via www.swanseacity.net.
Can I join the 2014/15 Jack Army membership now in order to purchase a Season Ticket?
No, this cannot guarantee that you will be offered a Season Ticket. However, by joining the
Jack Army membership you will have priority to purchase match day tickets and may be
offered a Season Ticket for the following season (2016/17) depending on the number of Jack
Army points you have.
I have a child’s Season Ticket in the South stand. What happens if my child cannot attend
a home game?
You can upgrade this Season Ticket but you will have to pay the full price of the ticket that is
required due to the heavily discounted child’s Season Ticket price in the family stand.
I have a concession Season Ticket. What happens if I cannot attend a home game?
You can upgrade this Season Ticket to an adult ticket and pay the difference
For a concession-to-concession upgrade we can issue a new paper ticket at no additional
cost.
Will I be able to purchase an additional Season Ticket?
No, not at the stage of renewal, as the club is at full capacity for Season Tickets. However, if
you have a request please put it in writing to the Ticket Office, Liberty Stadium, Landore,
Swansea, SA1 2FA. Please note that this is not a guarantee and in the event of another
Season Ticket being offered, you may have to move to another part of the ground to fulfil
the request.
Ticket exchange
The ticket exchange option becomes available when a home game is a complete sell out.
This option is for Season Ticket holders who cannot make a specific home game and would
like to sell their ticket on to another supporter. When logged in and a game is sold out you
will notice under that game you can put your ticket up for ticket exchange by selecting the
appropriate link. There will be a percentage offered to you before you confirm to release
your seat. This is usually around 50% of what the ticket sells for. The money stays in your
account until the end of the current season. Whatever the balance of your account, the
total amount gets deducted from your Season Ticket renewal price.
For all those who have used ticket exchange, the cut-off date is November 30 th 2014 – any
credit on your account will automatically come off your Season Ticket renewal price. For all
those supporters that used the ticket exchange after November 30 th 2014 – your credit will
remain on your account to use against your Season Ticket renewal for season 2016/17.
For those supporters who do not renew their Season Ticket, credit will not be refunded and
will be lost.
What are the match day prices?
Match day tickets will remain the same
£35 adult / £17.50 child, senior and students (Cat B games)
£45 adult / £22.50 child, senior and students (Cat A games)
Match day upgrades
If you require an upgrade in the North, East and West stands, you will be required to pay the
difference between ticket prices. For example, child to adult for a Cat B game will be £17.50,
and £22.50 for a Cat A game – this needs to be done by 2pm on a match day. We do
however advise you do this prior to match day to avoid delays.
Match day reprints
There will be a charge of £5 for all match day reprints for the season 2015/16.
Season Tickets for disabled supporters
Do the on sale renewal dates still apply to disabled supporters?
Yes, the dates apply for all supporters.
Last season I supplied Swansea City ticket office with my proof of disability paperwork
from the DWP. Do I need to send this again in order to receive the disabled/ambulant
concession price and a free carer for the 2015/16 season?
Yes, the ticket office needs to receive valid paperwork each season as all supporters
circumstances can change. A proof of disability registration form is available online on
www.swanseacity.net.
Is there a limit on the number of Season Tickets available for fans in wheelchairs?
To ensure wheelchair spaces are available to fans on a match – by – match basis, the club
only makes available a limited number of wheelchair space Season Tickets. These spaces
were sold out for the 2014/15 season and these Season Ticket holders will have first refusal
to renew their Season Tickets for the 2015/16 season.
Is there a limit on the number of Season Tickets available for ambulant disabled fans?
If Season Tickets become available, ambulant disabled fans will be able to purchase Season
Tickets in all areas of the ground.
Who can I speak to in regards to disabled Season Tickets or purchasing match day tickets?
Please call the ticket office on 0844 815 6665 and they can assist with any queries.
Swansea City also has a Disabled Scheme that is available for registration for all wheelchair
and ambulant supporters who are wanting to purchase away tickets in the 2014/15 2015/16 season.
This scheme also applies for home games for those supporters who are not Season Ticket
holders.
Everyone who applies must be a Jack Army member.
To apply, send an email to disabilityofficer@liberty-stadium.com with the following
information:
- Name
- Account Number
- Ambulant or Wheelchair
- Home or Away
- Up-to-date phone numbers
Disabled Supporters Association
The club also has a Disabled Supporters Association which can be contacted via email at
dsa@swanstrust.co.uk.
Can I be put on a waiting list for Season Tickets?
Yes, please email seasontickets@swanseacityfc.co.uk , please state what ticket type(s),
name, age and quantity you would like. Please note, being on the waiting list does not
guarantee you will be offered a Season Ticket, if you are successful the club / Ticket Office
will contact you.
What happens if I have an issue and want to complain?
Swansea City AFC takes all complaints very seriously and depending on the nature of the
complaint, should be directed accordingly:
- Complaints regarding ticketing should be directed to the Liberty Stadium Ticket
Office who are contactable either by e-mail (ticketoffice@liberty-stadium.com) or
phone (0844 815 6665)
- Fan misbehaviour should be reported on a match day to the nearest available
steward. If this is not possible, the incident should be recorded via e-mail & sent to
(m.daniel@liberty-stadium.com)
For miscellaneous complaints or general feedback, please contact Lucy Norman at
lucynorman@swanseacityfc.co.uk or call 01792 616628.
We will endeavour to acknowledge receipt of your complaint within 48 hours to respond.
Where a complaint requires an investigation, please allow up to 14 working days to
respond. Please ensure that a contact telephone number is included on all correspondence.
Who do I speak to if I have a problem on match day?
Match day stewards are recognisable by their uniforms of bright orange jackets. They are
located in and around the stadium to ensure the health and safety of the crowd, as well as
assist with any queries or problems that supporters have. Disability stewards are
recognisable by their uniforms of bright green jackets and are there to specifically assist
disabled supporters.
If you have any problems during a game, please approach the nearest available steward for
assistance. Reports of fan misbehaviour will be reported if deemed appropriate and dealt
with accordingly.
What happens if the date of fixture changes?
Due to live TV broadcasting or Cup fixtures, the dates of certain matches may change. All
efforts will be made to announce any changes through the Club’s main communication
channels, including the website, ticket office and direct e-mail, if relevant details are held on
file.
Ultimately, it remains the responsibility of the Season Ticket holder to ascertain the
rescheduled match date.
Hospitality for 2015/16 season
How much does a hospitality Season Ticket cost, and what do I get?
Depending on the lounge, season-long hospitality is available starting from £2,318pp and
each package includes Season Tickets in the West Stand, lounge access, three-course fine
dining and complimentary programmes for all League home games.
Hospitality is also available to purchase on a match-by-match basis starting from £99 +
VATpp.
Can I buy an executive box for the season?
Unfortunately all executive boxes are currently sold for the season, but they do become
available on a match by match basis. To make an enquiry about availability for a specific
fixture, please call 01792 616625.
I’m a Season Ticket holder, can I upgrade my seat to hospitality for a game?
Yes, Season Ticket holders can upgrade to hospitality for a game from £83 + VAT depending
on the lounge. Your Season Ticket seat will then be cancelled for that fixture and you will be
issued a ticket for hospitality match seating.
Is hospitality suitable for children or people with disabilities?
Both lounges welcome children and are wheelchair accessible, subject to available
wheelchair or ambulant disabled seating. Children are available at a flat rate of £50 + VAT in
either lounge, whilst carers are charged a reduced rate from £83 + VAT depending on the
lounge. Please make it known at the point of booking whether you require a wheelchair
space.
What happens to my booking if the fixture date changes?
If you are unable to make the new fixture date then we will transfer your booking to
another game of your choice, subject to availability.
How do I book hospitality?
Hospitality can be booked online via the usual e-ticketing route. Alternatively, bookings can
be made by contacting the hospitality team on 01792 616625 or 01792 616628. Bookings
must be made 48 hours in advance of the fixture.
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