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Track 26: Digitization in the Public Sector

Track 26: Digitization in the Public Sector
Track Title
Digitization in the Public Sector
Track chairs
Prof. Dr. Helmut Krcmar (Primary contact) – TU Munich,
Prof. Dr. ir. Marijn Janssen – Delft University of Technology,
Dr. Petra Wolf – TU Munich,
Dr. Akemi Chatfield – University of Wollongong,
Prof. Dr. Frank Bannister – School of Cmputer Science and Statistics, Trinity College,
Track description
The track “Digitization in the Public Sector” invites papers about how advances in technology
change the public sector. In particular, open data in participatory information systems changes
the way public sectors operate, which is often denoted as ‘open government’. Information
systems in the public sector represent both traditional IS research perspectives in relation to
implementation and use, as well as novel themes driven by the emergence of new
technologies and behaviors of use of information and communication technologies (ICT)
among citizens, businesses, and public sector organizations.
ICT has become pervasive in all aspects of our lives and increasingly is involved in critical
infrastructures. At the same time, citizens and businesses expect and demand governmental
services to match private-sector services in every aspect of quality, quantity, and availability.
Consequently, the public sector invests in ICT to streamline its internal processes and the
interactions with citizens and businesses.
Web 2.0, big data, open data, and social media represent key research challenges in the core
domain of IS. Governments are exploring the potential and exploiting the opportunity for
these social media sites to aid in government information sharing and outreach. Yet limited
insights exists into the factors affecting the design and use and the effectively, although it is
often assumed that new means of communication can facilitate increased participation and
collaboration within society. Social Media enrich communication channels and give citizens
opportunities to engage in multi-directional interactions in real time. Many citizens already
appreciate the comfort of internet communication and demand for easy and fast web services
is growing. At the same time, issues surrounding security, privacy, confidentiality,
information leakage, blurred boundaries, and online addiction must be addressed when
discussing social networks and media.
Recently, government agencies have also embarked on initiatives in making their data
available to their customers. These data are made accessible online and in machine-readable
format where citizens as well as businesses can access and re-use these data to create
innovative value-added products and services. As digitization increases in society, many
questions arise about what it means to develop and maintain an open and transparent
government, to engage in participatory democracy, notions of governance through
transparency initiatives, co-design of open and collaborative government, how
democratic/governmental institutions might be influenced through open government and
transparency efforts, and research that develops and explores open and transparent
government frameworks, theories, and practice.
Types of Contributions
Possible topics include, but are not limited to:
• Transformational government and institutional change
• Meta-analysis of e-government project outcomes
• Surveillance, information sharing, privacy, transparency
• E-Government education and training
• Smart Cities
• ICT-enabled crisis, disaster and catastrophe management
• ICT, sustainable environment, resilient society
• Infrastructure security, cybersecurity
• (Big) Open data (e.g., business models, co-development, risks and opportunities)
• Participatory government and crowd-sourcing
• Strategies, use and implications of cloud computing in the public sector
• Policies and governance for the network society
• Social media & social networking and government
• E-government policy, implementation and practice
• The digital civil servant – government driven by robots and business intelligence
• Public sector and emerging technologies – bureaucracy and innovation
• Multi-channel interaction with citizens
• Regulatory enforcement as digitalization driver
• Community – based public service models
• Data and process interoperability
• Public information processing (data analytics, data and text mining, sentiment
analysis, reputation management)
• Mechanisms for increased uptake of e-services among citizen
Associate Editors
Maria A. Wimmer, University of Koblenz-Landau, Germany
Yannis Charalabidis, University of the Aegean, Greece
Katarina Lindblad-Gidlund, Midsweden University, Sweden
Zahir Irani, Brunel University, UK
Tomasz Janowski, United Nations University, Macao, China
Jungwoo Lee, Yonsei University, Korea
Björn Niehaves, Hertie School of Governance, Germany
Miriam Lips, Victoria University of Wellington, New Zealand
Jochen H. Scholl, University of Washington, USA
Ralf Klischewski, The German University in Cairo, Egypt
Short Bios of each co-track chair
Helmut Krcmar holds the Chair for Information Systems,
Department of Informatics at the Technische Universität München
(TUM), Germany since 2002 with a joint appointment to TUM
Business School. Helmut served as Dean, Faculty of Informatics from
10/2010 until 09/2013. He is Deputy Director of the Center for
Doctoral Studies in Informatics and its Applications and Academic
Director of the SAP University Competence Center @ TUM.
Currently, Helmut serves as President Elect of the AIS. Since
inception of the AIS in 1995 he has been actively involved in
numerous AIS activities. Helmut has served in various capacities in
the organization of AIS and its conferences. These activities were: AIS
Council Europe 1996–1997; Chairman, ECIS 1996; Co-Chair,
Doctoral Consortium ICIS 1999; Program Co-Chair, ICIS 2000; AE
ICIS 2003 track 'Panels and Debates'; member of the 2005 AIS
Council Working Group on conference model reform; Chair, ECIS
Doctoral Consortium 2007; AE ICIS 2008 track ‘Featured Industries’;
AE ICIS 2009 ‘Panels’ track; AE ICIS 2010 track ‘Gateway to the
Future’; ICIS 2011 Region 2 International Liaison Chair; ICIS 2013
track Co-Chair, ‘Breakthrough Ideas in IS’; ECIS2014 Industry
Program Chair; ECIS2015 Co-Chair Doctoral Consortium.
His research interests include Information and Knowledge
Management, IT-enabled Value Webs, Service Management,
Computer Supported Cooperative Work, and Information Systems for
Government. He is a widely-published author (h=31) and serves on
numerous editorial boards, such as ACM TMIS, Electronic Markets,
ISeB, ISJ, JIT, and JSIS. Marijn Janssen is Antoni van Leeuwenhoek-Professor in
"ICT and Governance" and head of the ICT section of the Technology,
Policy and Management Faculty of Delft University of Technology.
He is also Director of the interdisciplinary Compliance Design &
Management (CD&M) program.
He is member of the editorial board of Electronic Journal of
eGovernment (EJEG), Electronic Commerce and Applications
(ECRA) and associated editor of International Journal of E-business
Research (IJEBR), international Journal of E-Government Research
(IJEGR), Information Systems Frontiers (ISF) and Government
Information Quarterly (GIQ).
His research is published in a large number of conference proceedings,
book chapters, and international journals including, Information
Systems Journal (ISJ), Journal of Organizational Computing and
Electronic Commerce, Simulation Modelling Practice and Theory,
Internet Research, Electronic Journal of eGovernment, International
Journal of E-Government Research, Business Process Management
Journal, Trends in Communication, Journal of Enterprise Information
Management, International Journal of Information Management,
Information Systems Management, Computers in Industry, Journal of
Cooperative Information Systems, Information Systems Frontiers,
Decision Support Systems, Electronic Commerce Research and
Application, IEEE Intelligent Systems, and Government Information
Quarterly (some papers to be published). He is winner of a large
number of awards.
His research is focused on the design and service orchestration of
public-private service networks and information infrastructures.
Public-private networks can be characterized by interacting public and
private parties having different objectives and requirements, various
degrees of technology-readiness, a plurifom systems landscape, path
dependencies and the need to be compliant with the regulatory
Dr. Petra Wolf received her Ph.D. in economic sciences from the
University of Hohenheim. Since 2006 she has established a research
group working on public information management at the chair for
information systems at the Technische Universität München. Since
2012 she leads the research department information systems at fortiss.
The research in this department is focused on IT management issues
such as performance management, benchmarking or cloud computing
in private businesses as well as in public administration.
Her individual research interests include issues in information
management in public sector, E-Government acceptance and business
process management for B2G processes.
Akemi Takeoka Chatfield, M.B.A., Ph.D. (Business Administration:
MIS & Management Sciences summa cum laude, Texas Tech
University) is Director of E-Government & E-Governance Research
Center/Disaster Informatics and Senior Lecturer in IT at the University
of Wollongong (Australia). She was a visiting Professor at Kyoto
University Disaster Prevention Research Institute under the 2010
Extreme Weather Conditions Research Program funding. Her research
interests include disaster preparedness and response, networked
organizations, network technology benefits realization, social media in
government, government transparency, and collaborative governance.
Akemi co-chairs E-Government Symposium and E-Government
Track/ICT-enabled Crisis, Disaster and Catastrophe Management at
the Hawaii International Conference on System Sciences (HICSS).
She published in Journal of Management Information Systems,
European Journal of Information Systems, Journal of Information
Systems Frontier, Communications of the ACM, Information
Technology for Development Journal, International Journal of
Electronic Governance, Electronic Journal of E-Government,
International Journal of Public Administration in the Digital Age and
Government Information Quarterly.
Track Suitability for ECIS 2015
Past ECIS, AMCIS, HICSS and similar conferences have always offered tracks on egovernment or IS in the public sector. This highlights the importance of the topic (egovernment itself) and the interest of the community. Therefore, we would like to continue
this tradition and propose the track “Digitization in the Public Sector”.
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